What to expect
Terms, Conditions and Rules of Engagement
We are happy to have a free initial consultation to help determine if you need Mantra and if Mantra is a fit for your issue. If it is, we will tell you, if not we will try to guide you to a better fit for you.
What we ask
Please consider a short written brief for projects as it will reduce the time we have agreeing project details for proposals and in our define stage
We ask that you pay promptly when you receive our invoice. Payment is accepted online or by EFT.
Our usual approach is to invoice 40% on commencement, 30% at playback / month 2 stage and 30% at final stage.
However where overall project costs are under €5,000, we ask for 50% upfront and 50% on completion.
Privacy.
Mantra is a firm believer in permission based marketing and protecting your privacy. We will only maintain the essential information on enquiries and we will maintain only critical organisation information on our clients, in a protected and secure manner. We will endeavour to ensure your confidentiality is protected, your information remains your own, and that we adhere to best practises in terms of data collation, storage.
Working together: Clear expectations, and lots of feedback
We will work with you to identify the focus areas, best use of budget and to ensure brief clarity.
Clients all receive outline of the proposed work and methodologies.
We ask for your complete engagement in the process so that the quality of work is strong.
We will allow plenty of opportunity for engagement and feedback throughout.